Mr Emergency
24 hours
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Frequently Asked Questions

Mr Emergency Van
Mr Emergency is here to assist with all of your plumbing, electrical and air conditioning needs. If you have any questions, contact us or browse through our website. We have also taken the time to answer some frequently asked questions below!
There are two ways to book a service with Mr Emergency. You can either:
  • Call us on 1300 164 064
  • Book via our booking form here, and include your name, phone number, location, email and job details
If you book online we will contact you when the next available operator is free.
If you have a plumbing emergency or serious electrical fault, Mr Emergency will always aim to be on site within 30 minutes of your call*. In fact, we look to deliver a fast response on all jobs, whether they’re an emergency or not. However, there are times when our staff are fully booked, or an unexpected delay occurs. If we can’t be there in 30 minutes, we’ll aim for the fastest response time possible for same day service. 
Yes, we do. You can contact us or book a service 24/7, including weekends and public holidays. We know that our services are essential and emergencies cannot wait. Mr Emergency takes no days off.
No, we do not charge extra fees for emergency callouts or after hours attendance. We’re proud to offer fixed price quotes that do not change depending on the time or the date. This ensures that all customers can enjoy the same high standard of service.
To provide the most accurate quote possible, our plumber/electrician/technician will provide a quote once an initial on-site assessment has been completed. We do not provide quotes over the phone or on social media we do not have any technicians in the office.
Yes, we’re pleased to provide a 12 month workmanship guarantee on our services. This means you can contact us again if anything fails within a 12 month period for a follow-up service or repairs at no additional cost - although some circumstances are an exception.
We accept cash, cheque and card payments, including VISA, Mastercard and American Express. We also work with Buy Now, Pay Later providers Humm and Zip to offer convenient interest free** payment plans. Approval can often be granted within minutes.
We know that the unexpected occurs, especially when it’s an emergency. Few of us plan for a hot water system replacement or electrical repairs. Surprises like this can chip into savings and the weekly budget. That’s why we offer a range of interest free** payment plans on all jobs for eligible customers. Weekly, fortnightly or monthly repayment options provide you with the comfort and flexibility of a stress free service from Mr Emergency. 
Mr Emergency Selling Points
Service Within 30 Minutes Service Within 30 mins*
All Day Every Day Same Rates All Day Every Day Same Rates
Interest Free With $0 Deposit Finance Options Available**
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What our customers have to say.